FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • How can I Register to the Iskan Online – Corporate ? How can I Register to the Iskan Online – Corporate ?

    By visiting any of our branches and filling the form

  • When can I utilize the Call Center (Iskan 24/7) service? When can I utilize the Call Center (Iskan 24/7) service?

    Call Center (Iskan 24/7) representatives are available to answer your questions 24/7 . including official holidays and vacations.

  • How can I Register to the Iskan Mobile – Retail ? How can I Register to the Iskan Mobile – Retail ?

    through downloading our app from the app store, play store or Huawei store and choose the registration option then filling the required fields.

  • How can I access the Phone Bank Call Center (Iskan 24/7) services? How can I access the Phone Bank Call Center (Iskan 24/7) services?

    All you need is your Debit Card PIN code or the Phone Bank PIN code.

  • How can I Register to the Iskan Mobile – Corporate ? How can I Register to the Iskan Mobile – Corporate ?

    By visiting any of our branches and filling the form.

  • What are the transfer limits between accounts? What are the transfer limits between accounts?

    Between your own account 10,000 JOD per day To other HBTF account 5,000 JOD per day To other local banks account 5,000 JOD / USD/GBP/EUR per day, to International banks 5,000 JOD/USD/GBP/EUR per day.

  • What is the e-Channels offered by the bank ? What is the e-Channels offered by the bank ?

    Iskan Mobile

    Iskan Online

    ATM Network 

    SMS 

    Interactive Voice Response System (IVR) 

    Call Center (ISKAN 24/7)

    ITM

    Iskan engage

  • How can I subscribe to Mobile Banking How can I subscribe to Mobile Banking

    You can subscribe to the mobile Banking through visiting play store, App store or Huawei store and download the (Housing bank mobile Banking)

  • Will the bank charge me on the SMS service? Will the bank charge me on the SMS service?

    There are no charges to this service.

  • CliQ7? CliQ7?
    CliQ7?
  • What is the Call Center (Iskan 24/7) number? What is the Call Center (Iskan 24/7) number?

    You can call at +96265200400 , or the toll free number 080022111.

  • When can I utilize the Phone Bank service? When can I utilize the Phone Bank service?

    You can access the service and use 24 hours, 7 days a week

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