FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • How can I Register to the Iskan Mobile – Corporate ? How can I Register to the Iskan Mobile – Corporate ?

    By visiting any of our branches and filling the form.

  • Do I need the beneficiary’s IBAN when sending interbank transfers across international borders? Do I need the beneficiary’s IBAN when sending interbank transfers across international borders?

    Yes, if the beneficiary is located in a country that uses and practices IBAN, otherwise, the request with be rejected.

  • How long is the loan tenor repayment period? How long is the loan tenor repayment period?

    Loan tenor up to 10 years

  • Who is qualified for a Time Deposit Account? Who is qualified for a Time Deposit Account?

    This account is designed to all customers, individuals, companies and business owners. It enables them to invest their money with high returns for different tied up periods with the ability to open this account in many currencies.

  • Can I open an account at HBTF in currencies other than the Jordanian Dinar? Can I open an account at HBTF in currencies other than the Jordanian Dinar?

    You can open an account at HBTF with the bellow currencies:

    U.S. Dollar

    Japanese Yen

    British Pound

    Euro

    Several Arabic currencies

  • What is the Minimum limit for opening a Basic Account? What is the Minimum limit for opening a Basic Account?

    There is no minimum account opening limit.

     

  • What are the transfer limits between accounts? What are the transfer limits between accounts?

    Between your own account 10,000 JOD per day To other HBTF account 5,000 JOD per day To other local banks account 5,000 JOD / USD/GBP/EUR per day, to International banks 5,000 JOD/USD/GBP/EUR per day.

  • What is the official working hours for these services provided by the Jordan Treasury Department? What is the official working hours for these services provided by the Jordan Treasury Department?

    From 8:00 AM to 10:00 PM daily from Monday to Thursday, and Friday from 9:00 AM to 10:00 PM.

  • What is the Minimum limit for opening a current Accounts? What is the Minimum limit for opening a current Accounts?

    Minimum amount for opening a current Accounts is JD 500

     

  • كيف يمكنني فتح حساب لدى البنك وأنا مقيم خارج الأردن؟ كيف يمكنني فتح حساب لدى البنك وأنا مقيم خارج الأردن؟

    لفتح حساب بالبنك وأنت مقيم في الخارج، عليك القيام بما يلي:

    -أطلب نموذج طلب فتح حساب من خلال الإنترنت أو اتصل مع مركز الخدمة الهاتفية (إسكان 7/24) على الرقم 5200400 9626+.

    -استكمل البيانات الخاصة بك عند استلامك طلب فتح الحساب.

    -صادق على توقيعك من قبل البنك الذي تتعامل معه أو أحد مراسلينا في البلد الذي تقيم فيه.

    -أرسل الطلب إلينا مع صور وثيقة إثبات شخصية مصدقة بالبريد على العنوان التالي: بنك الإسكان للتجارة والتمويل ص.ب. 7693 عمان 11118 الأردن.

  • Will the bank charge me on the SMS service? Will the bank charge me on the SMS service?

    There are no charges to this service.

  • Can customers with non–transferred salary and self–employed clients income benefit from the program? Can customers with non–transferred salary and self–employed clients income benefit from the program?

    Yes, provided that there is an Acceptable guarantor with a salary transferred to the bank

  • Who should open a Saving Account? Who should open a Saving Account?

    The Saving Account is designed for all our customers. This is because it suits all those customers who wish to save money for their family and achieve financial security in the future. Customers can assure that Housing Bank Saving Accounts achieve security and continuous growth of their savings.

  • What is the e-Channels offered by the bank ? What is the e-Channels offered by the bank ?

    Iskan Mobile

    Iskan Online

    ATM Network 

    SMS 

    Interactive Voice Response System (IVR) 

    Call Center (ISKAN 24/7)

    ITM

    Iskan engage

  • Do I need to provide the authorized entity with my IBAN to perform a transfer to my account with a bank operating inside the Kingdom? Do I need to provide the authorized entity with my IBAN to perform a transfer to my account with a bank operating inside the Kingdom?

    Yes.

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