FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Asked Question

  • Does Housing Bank provide Internet Banking Services to Corporate Customers? Does Housing Bank provide Internet Banking Services to Corporate Customers?

    Our clients receive many quick and safe Banking Services through Iskan Online and Corporate Mobile Banking, which allows corporate customers to conduct many operations like:

    Money transfers, Pay Bills, Request a Check book, Balance Inquiry, Interest and currency exchange rates, Inquiries about checks deposited in the account and checks drawn on the account, in addition to sending inquiries from the customer to the bank.

  • Who is qualified for Mustaqbaly account? Who is qualified for Mustaqbaly account?

     Kids who are up to 18 years old

  • When can I utilize the Phone Bank service? When can I utilize the Phone Bank service?

    You can access the service and use 24 hours, 7 days a week

  • What are the advantages of opening a current account ? What are the advantages of opening a current account ?

    Getting a cheque book

    Getting a free Visa Electron Card which helps you in: Withdrawal, Deposit and Inquire about your account 24 hours

    Purchase at shops and shopping centers

    Free access to electronic services (Call Center (Iskan 24/7), Phone Bank, Iskan Online)

    Access to the SMS service on your mobile for instant alerts whenever a transaction is made on your account

    Pay different utility bills 

  • How can I Register to the Iskan Mobile – Retail ? How can I Register to the Iskan Mobile – Retail ?

    through downloading our app from the app store, play store or Huawei store and choose the registration option then filling the required fields.

  • What is the Minimum Personal loan amount? What is the Minimum Personal loan amount?

    Minimum Personal loan amount is JD 3,000

     

  • CliQ? CliQ?
    CliQ?
  • What is the monthly minimum payment on my credit card outstanding balance? What is the monthly minimum payment on my credit card outstanding balance?

    The minimum payment due depends on the selected payment instruction by the cardholder with a minimum amount of JOD 25 for standard/classic credit cards, and JOD 50 for gold/ platinum/signature/infinite / world elite credit cards.

  • Do I need the beneficiary’s IBAN when sending interbank transfers across international borders? Do I need the beneficiary’s IBAN when sending interbank transfers across international borders?

    Yes, if the beneficiary is located in a country that uses and practices IBAN, otherwise, the request with be rejected.

  • Why is our personal loan program your perfect solution? Why is our personal loan program your perfect solution?

    -Tenor of loan up to10 years.

    -Grace period up to 6 months.

    -Competitive interest rate.

    -Pre-approved credit card with free issuing fees for the first year.

    -Life insurance coverage.

  • What is the difference between FX Margin and FX cash trading Services ? What is the difference between FX Margin and FX cash trading Services ?

    FX Margin service depends on a trading limit given to client, while FX cash service depends on balance available in client’s account

    There are credit and debit interest rates applied on FX Margin accounts balances, while for FX cash service no interest is applied

    Trading limit given under FX margin service is 7 times client’s deposited cash collateral , while FX cash service trading is limited to actual available balance in client’s account

    FX Margin trading agreement is different from FX cash account service agreement

    FX margin trading service depends on adequacy ratio monitoring, while FX cash account service not

    Under FX margin trading clients can sell a currency that he doesn’t own , while under FX cash account service this is not allowed

  • Who is qualified to open a Basic Account ? Who is qualified to open a Basic Account ?

    Jordanian residents who are legally qualified to deal with banks and do not have any type of bank account with any of the banks operating in the Kingdom and wish to deal with the bank within the limits and costs commensurate with their income and circumstances.

     

  • How does the Housing Bank help its customers to deal with the negative repercussions of the Corona (Covid 19) pandemic? How does the Housing Bank help its customers to deal with the negative repercussions of the Corona (Covid 19) pandemic?

    The Housing Bank has provided several options, in cooperation with local and external entities, to cover the needs of its customers from small, medium and large companies, and to help deal with the negative repercussions of the Corona pandemic, and to provide these companies with the necessary funding to conduct their business at competitive interest rates and flexible payment periods within various economic sectors, in a manner that ensures that these companies are able to maintain the functioning of their business, pay the salaries of their employees, and covering their various operating expenses.

  • What is the minimum balance required to open a Mustaqbaly account? What is the minimum balance required to open a Mustaqbaly account?

    100 JD is the minimum balance to open a Mustaqbaly account

     

  • What are the advantages of opening a Saving Account? What are the advantages of opening a Saving Account?

    The Savings Account aims to encourage customers to save their money for their family and their future with the assurance that their money is in safe hands and grow with the growth of their assets. The Savings Account also gives them an opportunity to win one of the prizes of valuable Savings Accounts announced